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Error Message: Login Refused, Bad PASSWORD while Transmitting

When transmitting, the following error message appears: ’Login Refused, Bad PASSWORD’

Cause

This error message can occur due to the following reasons:

  • The User ID entered in the program is incorrect.
  • The Transmission Password entered in the program is incorrect.

Resolution

Enter the correct User ID and/or Transmit Password located in the email received with login credentials.

Resolution 1

Verify the User ID is configured correctly:

  1. Log in to the program as a user with Administrator rights.
  2. From the top menu, select Setup > Office Setup.
  3. In the User ID field, enter the User ID to be used.
  4. Click OK to save the change.

5.    In the Password field, enter the transmission password. NOTE: This password is case-sensitive. 

6.   Click OK to save the change. 

If the correct User ID and password have been configured, communication will now be successful.