Not able to Capture Remote Signature

Enabling the Remote Signature Function

The Auto-rotate Function

If the Auto-rotate is disabled, there will be no detection for signature prompt.

Android
Look for an icon for Auto-rotate and turn it on.

iOs (Apple)
Pertaining to an iOs, the Auto-lock rotate setting is located in the lower section of the screen. Swipe up from the bottom to view as shown in the image below. It shows the Auto-lock rotate that must be "selected."